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Service design is a human-centered and participatory approach to problem-solving that provides in-depth understanding of the stakeholders in a project and the desirability, feasibility and viability of a business idea. By actively involving and systematically collecting data about the end users, customers, experts and other parties, the chances of succeeding with a development project can be strengthened and risks minimized.

When is the right time to reflect on the lasting effects of the COVID-19 pandemic on the retail and shopping centre sector? 

Early cooperation between the city, housing company and partners would save the parties unnecessary rounds of planning as well as costs.

Finnish Music Hall of Fame’s CEO Olli Ilmolahti talks about launching and operating a music museum in Mall of Tripla.

Sokotel has extensive experience of hotel projects. The latest of them is Original Sokos Hotel Tripla, which opened for business in January 2020. The design and construction of the hotel involved close cooperation, and the early days of its operations have been a resounding success.

Mall of Tripla is a platform on which outdoor areas, a hotel, office space and homes are built, writes Commercial Development Director Pirjo Aalto, as she looks forward to her grandchild’s christening at Tripla.

Online shopping, urbanisation and consumers seeking experiences and responsibility will drastically reshape brick-and-mortar retail in the coming years. What will this mean for cities?

Zalando was founded in 2008 by two friends and has grown from a small online store into a business that is challenging the entire industry. One of the company’s long-term goals is to create a completely personalised online shopping experience for every customer.